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Subscription API Error Catalog

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This section documents the errors that Subscription API may return (standard error messages are described\nin Common API Error Catalog).

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Subscription to Triggers Endpoints Errors

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Returned when\n Response\n
Status code\n Example\n
Unable to create the subscription to the EMS Trigger.\n 400\n \n
\n{\n   \"title\": \"The subscription is not created\",\n   \"status\": 400,\n   \"detail\": \"We could not create the subscription, please retry. If the problem persists, please contact us.\",\n   \"errorCode\": \"SUBSCRIPTION_TRIGGER_FAILED\"\n}\n
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The uri provided in callbackInfo attribute, is not visible from Celonis\n 400\n \n
\n{\n   \"title\": \"The provided callback is not reachable\",\n   \"status\": 400,\n   \"detail\": \"We checked the callback uri but it failed.\",\n   \"errorCode\": \"SUBSCRIPTION_CALLBACK_FAILED\"\n}\n
\n
You tried to create a subscription but the triggerId parameter is wrong.\n 404\n 
{\n   \"title\": \"Trigger not found\",\n   \"status\": 404,\n   \"detail\": \"The specified trigger id could not be located.\",\n   \"errorCode\": \"SUBSCRIPTION_TRIGGER_NOTFOUND\"\n}
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The uri provided in callbackInfo attribute, is not valid for the given protocol\n 400\n \n
{\n   \"title\": \"The uri is not supported\",\n   \"status\": 400,\n   \"detail\": \"The requested URI does not support the required protocol.\",\n   \"errorCode\": \"SUBSCRIPTION_URI_ILLEGAL\"\n}
\n
The headers provided in callbackInfo are not valid\n 400\n \n
{\n   \"title\": \"Empty header not allowed.\",\n   \"status\": 400,\n   \"detail\": \"Headers must contain a name and a value.\",\n   \"errorCode\": \"SUBSCRIPTION_EMPTY_HEADER\"\n}\n
\n
You tried to access to a subscription but the subscriptionId parameter is wrong.\n 404\n \n
{\n   \"title\": \"Subscription not found\",\n   \"status\": 404,\n   \"detail\": \"The subscription does not exist.\",\n   \"errorCode\": \"SUBSCRIPTION_SUBSCRIPTION_NOTFOUND\"\n}\n
\n
You tried to manually extract data from a subscription, but the subscriptionId parameter has an illegal status (is Active or Paused).\n 400\n \n
{\n   \"title\": \"Can't extract from subscription.\",\n   \"status\": 400,\n   \"detail\": \"This action cannot be performed because it is incompatible with the subscription's current status.\",\n   \"errorCode\": \"SUBSCRIPTION_CANT_EXTRACT\"\n}\n
\n
You tried to execute an action but the subscriptionId parameter has an illegal status (is Suspended).\n 400\n \n
{\n   \"title\": \"Subscription is suspended\",\n   \"status\": 400,\n   \"detail\": \"This action cannot be performed because it is incompatible with the subscription's current status.\",\n   \"errorCode\": \"SUBSCRIPTION_SUBSCRIPTION_SUSPENDED\"\n}\n
\n
You tried to execute an action but the subscriptionId parameter has an illegal status for that action.\n 400\n \n
{\n   \"title\": \"Illegal Subscription status\",\n   \"status\": 400,\n   \"detail\": \"This action cannot be performed because it is incompatible with the subscription's current status.\",\n   \"errorCode\": \"SUBSCRIPTION_SUBSCRIPTION_ILLEGAL_STATUS\"\n}\n
\n
You tried to access to a subscription but you don't have permissions.\n 403\n \n
{\n   \"title\": \"Subscription access denied\",\n   \"status\": 403,\n   \"detail\": \"Subscription access denied.\",\n   \"errorCode\": \"SUBSCRIPTION_SUBSCRIPTION_ACCESSDENIED\"\n}\n
\n
You tried to create a new subscription but your quota is exceeded.\n 403\n \n
{\n   \"title\": \"The subscription is not created\",\n   \"status\": 403,\n   \"detail\": \"Subscription limit reached. You have hit the maximum number of subscriptions allowed.\",\n   \"errorCode\": \"SUBSCRIPTION_LIMIT_EXCEEDED\"\n}\n
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You tried to create or update a subscription but your quantity of headers is exceeded.\n 400\n \n
{\n   \"title\": \"Header limit exceeded\",\n   \"status\": 400,\n   \"detail\": \"The headers limit were exceeded.\",\n   \"errorCode\": \"HEADER_LIMIT_EXCEEDED\"\n}\n
\n
You tried to create or update a subscription but your size of headers is exceeded.\n 400\n \n
{\n   \"title\": \"Header limit size exceeded\",\n   \"status\": 400,\n   \"detail\": \"The headers limit size were exceeded.\",\n   \"errorCode\": \"HEADER_LIMIT_SIZE_EXCEEDED\"\n}\n
\n
You tried to create or update a subscription but your headers contain non-allowed information.\n 400\n \n
{\n   \"title\": \"Non Allowed Header Found\",\n   \"status\": 400,\n   \"detail\": \"The headers contain non-allowed information.\",\n   \"errorCode\": \"NON_ALLOWED_HEADER_FOUND\"\n}\n
\n
You tried to create or update a subscription but the name contains special chars that are not allowed.\n 400\n \n
{\n   \"title\": \"Subscription attribute Name.\",\n   \"status\": 400,\n   \"detail\": \"Name value is not valid.\",\n   \"errorCode\": \"SUBSCRIPTION_INVALID_NAME\"\n}\n
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You tried to create a subscription but something went wrong in the process.\n 400\n \n
{\n   \"title\": \"We couldn't subscribe.\",\n   \"status\": 400,\n   \"detail\": \"The subscription wasn't able to subscribe, please retry if the problem persist, please contact us.\",\n   \"errorCode\": \"SUBSCRIPTION_UNABLE_CREATE\"\n}\n
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You tried to delete a subscription but something went wrong in the process.\n 400\n \n
{\n   \"title\": \"We couldn't unsubscribe\",\n   \"status\": 400,\n   \"detail\": \"The subscription wasn't able to delete, please retry if the problem persist, please contact us.\",\n   \"errorCode\": \"SUBSCRIPTION_UNABLE_DELETE\"\n}\n
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Not authorized. The operation is allowed only to the subscription owner or administators.\n 403\n \n
{\n    \"title\": \"Not an allowed user\",\n    \"status\": 403,\n    \"detail\": \"Not allowed: only the subscription owner or team admins can perform this operation.\",\n    \"errorCode\": \"SUBSCRIPTION_FORBIDDEN\"\n}
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Not authorized. The operation is allowed only to the subscription owner or administrators.\n 403\n \n
{\n    \"title\": \"Not an allowed user\",\n    \"status\": 403,\n    \"detail\": \"Not allowed: only the subscription owner or team admins can perform this operation.\",\n    \"errorCode\": \"SUBSCRIPTION_FORBIDDEN\"\n}
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Offset is Illegal. The replay operation could not be executed since the offset must be a value between 0 and the latest offset received for the subscription.\n 400\n \n
{\n    \"title\": \"Offset is illegal\",\n    \"status\": 400,\n    \"detail\": \"The offset: XXX is not available\",\n    \"errorCode\": \"SUBSCRIPTION_OFFSET_ILLEGAL\"\n}
\n
Unexpected server-side error connecting to the Subscription.\n 500\n \n
{\n    “title”: “Unable to connect to the Subscription”,\n    “status”: 500,\n    “detail”: “We could not connect to the Subscription. Please retry, and if the error persist, please contact to Celonis.“,\n    “errorCode”: “SUBSCRIPTION_FATAL_ERROR”\n}
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Requesting without a Mandatory parameter,paramName.\n 400\n 
{\n   \"title\": \"Missing mandatory parameters: param is mandatory.\",\n   \"status\": 400,\n   \"detail\": \"Missing mandatory parameters\",\n   \"errorCode\": \"GENERAL_PARAMETER_MISSING\"\n}
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Passing an empty paramName parameter.\n 400\n 
{\n   \"title\": \"Some params have constraint violations.\",\n   \"status\": 400,\n   \"detail\": \"[paramName: size must be between 1 and 200]\",\n   \"errorCode\": \"GENERAL_CONSTRAINT_VIOLATION\"\n}
\n
Passing an empty paramName parameter.\n 400\n 
{\n   \"title\": \"Value is not supported.\",\n   \"status\": 400,\n   \"detail\": \"Unsupported value for a field.\",\n   \"errorCode\": \"GENERAL_CONSTRAINT_VIOLATION\"\n}
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Sending special characters in the paramName parameter.\n 400\n 
{\n   \"title\": \"Special characters are not allowed.\",\n   \"status\": 400,\n   \"detail\": \"Some special characters were found and they are not allowed for querying.\",\n   \"errorCode\": \"GENERAL_CHARS_NOTALLOWED\"\n}
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Referencing a non-existing Knowledge Model.\n 404\n \n
{\n   \"title\": \"Knowledge Model not found.\",\n   \"status\": 404,\n   \"detail\": \"The specified KnowledgeModel ID could not be located.\",\n   \"errorCode\": \"KM_MODEL_NOTFOUND\"\n}
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Requesting a non-existing field in the sort parameter.\n 400\n 
{\n   \"title\": \"Unknown sorting fields\",\n   \"status\": 400,\n   \"detail\": \"These fields don't exist at the given record [test].\",\n   \"errorCode\": \"SORT_UNKNOWN_FIELD\"\n}
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Sending an empty sort parameter.\n 400\n 
{\n   \"title\": \"Sort parameter error length.\",\n   \"status\": 400,\n   \"detail\": \"Sort parameter should not be empty.\",\n   \"errorCode\": \"SORT_IS_EMPTY\"\n}
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Sending, as part of the sort parameter, the same field with opposite sorting criterias.\n 400\n \n
\n{\n   \"title\": \"Some sort fields have duplicated fields.\",\n   \"status\": 400,\n   \"detail\": \"Conflicting sort parameters: duplicate fields with opposite directions.\",\n   \"errorCode\": \"SORT_HAS_OPPOSITE\"\n}\n
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The uri provided in the callbackInfo attribute is not SSRF compliant.\n 400\n \n
\n{\n   \"title\": \"The URI is not supported\",\n   \"status\": 400,\n   \"detail\": \"Invalid URI provided.\",\n   \"errorCode\": \"URI_VALIDATION_ERROR\"\n}\n
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